Refund policy

Dolly Luxe & Co. Return & Refund Policy

All sales are final.

Due to the nature of our products, we do not accept returns, exchanges, or refunds on hair bundles, wigs, closures, or frontals once an order has been processed or shipped.

Pre-Orders: All pre-orders are final sale. Pre-orders cannot be cancelled, returned, exchanged, or refunded once the order has been placed. By placing a pre-order, you acknowledge and agree to the stated processing and shipping timeframe.

If you receive an incorrect item or a product with a verified defect, please contact us within 48 hours of delivery at hello@dollyluxeco.com

Please include:

• Your order number
• Photos or Video of the product
• A description of the issue

   

   

  For defective or incorrect items, please do not alter, cut, color, bleach, wash, install, or otherwise modify the product before contacting us. The product may need to be returned for inspection. 

  If the issue is verified, Dolly Luxe & Co. will determine the appropriate resolution, which may include a replacement or other remedy at our discretion.

  Order cancellations: Orders cannot be cancelled once they have been processed or shipped.

  Dolly Luxe & Co. reserves the right to deny claims that do not meet these requirements